Hong Kong SAR, China, 5 February 2024 – Marco Polo Hotels – Hong Kong is proud to announce its attainment of triple ISO certification, becoming the recipient of ISO 9001 for Quality Management, ISO 14001 for Environmental Management, and ISO 45001 for Occupational Health and Safety Management from renowned certification body SGS Hong Kong Limited.
This remarkable achievement marks a significant milestone for Marco Polo Hotels – Hong Kong, underscoring the organisation's commitment to excellence in quality assurance, environmental stewardship, and the well-being of its valued staff members.
Under the leadership of Mr. Gerhard Aicher, Area General Manager of Marco Polo Hotels – Hong Kong, the dedicated team has strived tirelessly to deliver exceptional guest experiences while upholding the highest standards of environmental sustainability and ensuring employee safety. This prestigious triple ISO certification serves as a testament to the team's unwavering dedication.
"We are immensely proud to have achieved this extraordinary hat-trick of ISO certifications," said Mr. Gerhard Aicher. "It is a true reflection of our team's tireless efforts and steadfast commitment to delivering exceptional guest experiences while protecting the environment and prioritising the safety and well-being of our employees. This honour further motivates us to continue upholding the highest global standards of operations, sustainability, and care for our people."
ISO 9001 certification acknowledges Marco Polo Hotels' robust quality management systems and constant commitment to exceptional customer service standards. ISO 14001 recognises the organisation's outstanding environmental protection initiatives, highlighting their dedication to sustainable practices. ISO 45001 affirms their adherence to stringent health and safety protocols, ensuring secure working conditions for all staff members.
SGS Hong Kong Limited, a globally recognised leader in verification, has validated that Marco Polo Hotels – Hong Kong consistently meets and exceeds international benchmarks for sustainability, quality, and integrity across three crucial aspects of hospitality operations.
This triple ISO certification reinforces Marco Polo Hotels – Hong Kong's position as a trailblazer in the industry, setting new standards for excellence in quality, environmental stewardship, and staff well-being. The organisation remains committed to delivering exceptional guest experiences, while also playing a pivotal role in creating a sustainable and safe future for all.
About Marco Polo Hotels – Hong Kong
EXPLORE DISCOVER EXPERIENCE
Situated on Canton Road in the heart of Tsim Sha Tsui in Kowloon, Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel are part of the Marco Polo Hotels brand. Each hotel adjoins Harbour City – Hong Kong’s largest shopping complex, which encompasses more than 450 shops and the world’s leading luxury brands. Collectively, the three hotels comprise 1,459 well-appointed guestrooms and suites, six restaurants and bars, as well as 18 function spaces for celebratory or business events. The properties are managed by Wharf Hotels, a wholly owned subsidiary of The Wharf (Holdings) Limited – a Hong Kong-listed company with core business interests in property, investments and container-terminal operations.
About Marco Polo Hotels
Inspiration in the Heart of the City
Marco Polo Hotels’ 11 premium hotels in Hong Kong SAR, mainland China and the Philippines reflect the adventurous ethos of the brand’s namesake – Marco Polo. Located in key destinations, each property is active in their community, committed to sustainability and a central hub for gatherings and meaningful local experiences. The brand is part of Wharf Hotels’ portfolio and a member of Global Hotel Alliance, the world’s largest alliance of independent hotel brands. For more information, please visit marcopolohotels.com, Instagram or LinkedIn.
About GHA DISCOVERY
Launched in 2010, GHA DISCOVERY is the world’s largest loyalty programme for independent hotel brands, featuring more than 800 hotels, resorts and palaces across 40 brands. Members enjoy VIP recognition, thoughtful benefits and generous rewards at home or away. GHA DISCOVERY members earn and spend DISCOVERY Dollars (D$), an exclusive rewards currency. They also enjoy member-only Experiences curated by each hotel and have access to properties close to home, without a stay, through member-only Local Offers. For more information about GHA DISCOVERY or to join, visit www.ghadiscovery.com or download the GHA DISCOVERY mobile app. Travellers can also connect with GHA DISCOVERY on Instagram and Facebook.
