Career Opportunities

Responsibility

• Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk Agents are prepared with updated information before the start of each shift.
• Supervise the shift operations at the Front Desk to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Front Desk.
• Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation.
• Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests.
• Responsible for training of Front Desk Agents, monitoring their performance to ensure all agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary.
• Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorized company/travel agent document, relieving any unnecessary financial risks for the hotel.

Qualifications

• University degree in hospitality or related subjects preferred.
• 2-year experience in Service Center Operations.