Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Experience Manager
Niccolo Chengdu
Responsibility
- Ensure that colleagues have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties.
- Review the VIP and expected arrival lists for daily Executive Morning Meeting.
- Assist the City Insider Supervisor when the City insider counter is busy and ensure all guest requests are met with satisfaction.
- Carries out any other reasonable duties and responsibilities as assigned.
- Ensure that all Core Team members receive a daily briefing on the preferences of all arriving guests.
- Spend time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel Service Delivery meeting.
- Work closely with the Executive Housekeeper to ensure that room amenities and VIP letters send to every VIP guests
- Ensure that guest statistics and preferences are accurately maintained in Cambridge and that guest preferences are always acted upon.
- Create and implement a process of welcome which is completely seamless. That is from the air bridge to the room in the care of one Host.
Qualifications
- 3 years as a Guest Relations Manager in luxury hotels in various countries.
- Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels.
