Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Service Center Agent
Niccolo Changsha
Responsibility
- Knowledgeable of the operational systems. e.g. PABX/ Telephone system, Star Guest System and Micros system for taking order for in room dinning.
- Knowledgeable of standard operating policies and procedures.
- Knowledgeable of program e.g. SPG, GEI, Guest History.
- Take reservation for rooms, restaurant, limousine and other reservation Reconfirm, change, cancel or booking rooms details for guest per request.
- Provide information and other arrangement.
- Coordinate closely with Housekeeping on all guest request / complaint related to Engineering and feedback to guest of action and check satisfaction.
- Take order for in room dinning. And make sure order has been delivered according to brand standard.
- Follow up call needed for IRD Order to make sure guest satisfaction. Feedback need to communicate with RB&E and Kitchen.
Qualifications
- University degree in hospitality or related subjects preferred.
- 1-year experience in Service Centre Operations.
