Career Opportunities

Responsibility

• Ensure that all employees deliver the brand promise and always provide exceptional guest service.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Ensure that minimum brand standards have been implemented.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.
• Takes orders and serves Restaurants, Bars & Events to guest according to the established sequence and procedures.
• Fully conversant with all aspects of the Micros Computer System.
• Ensures all Restaurants, Bars & Events items, equipment, and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
• Takes guest order and serves items without unnecessary delay.
• Familiars and have good knowledge of the Outlet’s Menu and Wine List.
• Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
• Maintains par stocks of beverages and guest supplies.
• Prepares mise-en-place according to the requirement and operation needs.
• Clears and resets counters or tables.
• Prepares and serves Cocktail as requested.
• Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
• Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
• Ensures all glasses are well polished.
• Assists in Bar stock inventory and maintains an accurate inventory record.
• Verify cash received ensuring only genuine money been collected.
• Verify all credit cards presented by guest within validity of the card. 
• Strictly adhere to all policies and procedures issued by the Finance regarding cashiering and cash handling.
• Report and explain any discrepancies in outlet checks, daily transactions, and reports.
• Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
• Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company, and hotel. 
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Good oral and written English proficiency, strong interpersonal skills, able to communicate with all levels.
• High School graduate or above, hotel Management or equivalent. 
• One years related experience or an equivalent combination of education and work-related experience.