Career Opportunities

Responsibility

Operational

• Assist the Restaurant Manager in efficiently managing the outlet per the established concept, ensuring courteous, professional, efficient, and flexible service at all times.
• Maintain full working knowledge and capability to supervise, correct, and demonstrate all duties in the assigned area.
• Assign responsibilities to subordinates according to the multi-tasking principle and periodically assess performance.
• Implement flexible scheduling based on business demands.
• Ensure adherence to par stock levels for all equipment and supplies, maintaining adequate stock in the outlet.
• Assist with monthly inventory checks of all operating equipment and supplies.
• Control requisitioning, storage, and careful use of equipment and supplies.
• Conduct daily pre-shift briefings on preparation, service, and menu.
• Coordinate daily operations and quality control with Housekeeping, Kitchen, and Stewarding teams.
• Have thorough knowledge of all menu items and confidently recommend combinations and upsell alternatives.
• Handle guest inquiries courteously and efficiently, reporting complaints to supervisors if immediate resolution isn’t possible, and ensuring follow-up.

Guest Service

• Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries on food, beverage and service.
• To be demanding and critical when it comes to service standards in the daily operation.
• To ensure that the restaurant team projects a warm, professional and welcome image.

Qualifications

• Graduate of Hotel & Restaurant Management, Administration, or any 4-year Business course
• At least 3-5 years of hotel experience as a Restaurant Supervisor
• Experience in a Chinese Restaurant is an advantage
• Computer literate with strong MS Excel skills
• Good communication skills