Career Opportunities

Responsibility

• Clean 12 guest rooms within an 8-hour work shift, ensuring all rooms meet the policies set by the Marco Polo hotel.
• Ensure the allocated area is highly clean.
• Ensure that the privacy of guests is maintained during the "Do Not Disturb" state.
• Provide assistance to guests to the greatest extent possible, respond to guests' requests.
• Clean and restock the room according to procedures and standards.
• Provide turndown service as required.
• Always ensure the safety of the universal key.
• Maintain the trolley's cleanliness and ensure it is well-supplied.
• Maintain all equipment in good working condition.
• Maintain the cleanliness and organization of the linen room.
• Maintain the cleanliness and tidiness of the linen room on each floor.
• Maintain a high level of cleanliness in your work area.
• Report any loss or damage of linen, furniture, fixtures, or equipment to the floor manager.
• Report the inadequacies in maintenance to the head of the guest room.
• Provide courteous and professional service at all times.
• Provide high-quality service to customers.
• Maintain good working relationships with colleagues in this department and other departments.
• Rapidly report maintenance activities to the engineering department.
• Ensure that the lost and found procedures are followed.
• Take appropriate action to address the guest's complaints.
• Promotional hotels with Marco Polo products and services.
• Maintain a high level of understanding about products and services to facilitate explanations and sales to guests.
• Maintain the hotel's cleaning and maintenance procedures.
• The department has the right to modify or supplement this job description as necessary.
• Complete any other reasonable duties and the assigned responsibilities.

Qualifications

• Has a good knowledge of the daily operations on the housekeeping floor.
• Able to adapt to changing work hours, can work early shifts and night shifts, and is available to work on weekends and public holidays.
• Possesses knowledge in the use of cleaning agents and room cleaning.