Career Opportunities

Responsibility

• Responsible for the cleanliness & maintenance of all guest rooms, guest corridors, and service areas, to ensure a clean, fresh, tidy accommodation and environment is provided to guests.
• Inspect & change room status to ensure clean & tidy room is ready to sell by Front Office to the guest.
• Provide supervision and training for colleagues to ensure the proper usage and care for the machine and chemicals in order to protect the hotel and guest’s property. Attend to guest requests & complaints to ensure professional and satisfactory service is provided according to hotel standards.
• Ensure that special cleaning program schedules are carried out within the time limit and that performance is up to the requested standard.
• Inspect guest rooms to ensure amenity set up, mini bar replenishment, mini bar expired date inspection and orderliness of furniture are met with hotel standards and guidelines.
• Control amenity stock, store requisition, and linen stock to ensure enough supplies are provided and the expense budget is met.
• Report any irregular matters on the guest floor and handle all Lost & Found matters to ensure that safety and security are provided to guests, employees, and the hotel.
• To ensure good inter-departmental communication, network, and teamwork.

Qualifications

• Senior high school graduate.
• Room attendant experience in 4 & and 5-star hotels for a minimum of 2 years.
• Good interpersonal and communication skills, speak fluent Mandarin and basic English.