Career Opportunities

Responsibility

• Review the hotel room inventory daily and work closely with Reservations and Sales and marketing department to control and seize all opportunities to increase daily room revenue, establishing the market mix and room occupancy for the day.
• Check the daily arrival list to ensure all VIP guests and guests with special requests are highlighted to the departments concerned for follow-up, and that appropriate preparation and attention are given to guests during their stay.
• Review the daily Rate Variance report to ensure that the report is checked thoroughly by the previous night shift manager and that all rates charged for the night are according to the room type and the company bookings.
• Establish and maintain a system of reporting and communication flow with all the Front Office sections to closely monitor all daily activities in order to provide timely advice and guidance in their daily decision and follow-up processes.  Conduct and attend regular management,department and section meetings to update, discuss and resolve any managerial and operational issues for the hotel.
• Ensure consistency in Front Office service standards by regular monitoring and checking on the performance of the colleagues, with the assistance of the Assistant Front Office managers and the Assistant managers.
• Ensure that Front Office management maintains effective lobby presence at all times to provide assistance to guests and colleagues when required, and to establish continual rapport with all in-house guests and companies using our hotel to ensure increasing return business from these companies and guests.
• Keep updated information on the activities and promotions of competitor hotels to facilitate marketing strategies.  Oversee and control the daily expenses of the Front Office department to ensure all expenses incurred are justified and necessary, keeping the ‘bottom-line’ of the budget in mind.
• Conduct interview, recruitment, disciplinary, counselling and training sessions as appropriate to ensure staffing is kept according to the established par number, and that all colleagues are kept in line with the hotel expectations in terms of discipline and performance.
• Establishes and drives Upsell Incentive Programmes.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Ensure staff annual leaves are planned and taken properly.
• Monitor all sections trainers to make proper training plan and training report monthly.
• Monitor department administration.
• Monitor all sections duty roster weekly.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Minimum 5 years of Front Office working experience in an international hotel with at least 3 years in Front Office management position.
• Good oral and written English proficiency, possess good interpersonal and guest contact skills, able to communicate well with all levels, possess leadership good managerial abilities; independent and resourceful in handling situations.