Career Opportunities

Responsibility

•Offer warm welcome and greetings to all people entering hotel via hotel main entrance area.
•Offer assistance to all people entering the hotel. Answering questions and directing people to their destinations. Example: escorting people from Lobby to check in area, from lobby to Niccolo Kitchen or Bar62, from Lobby to Fitness center, from Lobby to function rooms.
•Coordinate with Front Desk to arrange VIP arrivals, rooms and departure.
•Coordinate with Front Desk to arrange VIP group.
•Assist front desk, city insider, bell attendant during they are busy.
•Grooming and appearance, it has to be the best in hotel. Smile and initiative is also compulsory.
•Open Doors for guest circulating in and out of the hotel. 
•Assist guests who have difficulty boarding or alighting vehicle. E.g. handicapped guests, Adults with handful of items, Mothers carrying baby, etc.
•Be alert of the lighting, room temperature, background music, elevators performance and music at the hotel front entrance providing feedback to the supervisors for any necessary follow-up for lighting adjustment for the hotel entrance.
•Review Daily VIP arrival list, as mentioned above. And Ambassadors are fully responsible for VIP Reception, In Room C/I and farewell.
•Inspect VIP rooms and ensure that amenities are delivered on time.
•Focus on Long Stay, Return Guest, Birthday Guest, and Anniversary Guest and create more memorable memories
•Carries out any other reasonable duties and responsibilities as assigned.
•Main working area is focus in the lobby. Assistant Guest Relations Manager/Director of Guest Experience to follow up on the cleanliness, fix lights and fixtures in the lobby. Have a proper display of hotel brochures and tariffs and promotional pamphlets.
•Handle basic guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
•Review arrival information on a daily basis: VIP, Discover members, Regular guests, Groups, Special requests etc.
•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
•Maintain effective guest relations, builds rapport and offer personalized service and assistance.
•During working hours, the Guest Relation Officer must be present in the lobby.
•Morning Shift: 0730-1600 
•Afternoon Shift: 1430-2300

Qualifications

•High School Junior Colleague Diploma
•Hospitality related (Preferred but not required)