Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Guest Relations Officer
Marco Polo Xiamen
Responsibility
- Attend to all VIP guests which include room assignment, room check, amenities requisition, registration card printing, room key issuing, stand-by for guest arrival, registration and escorting guest to the room
- Attend to all guests in the hotel lobby to create a warm and friendly ambience, obtaining feedback of hotel services from guests
- Assist the lobby counters during heavy check-in or check-out periods to ensure all guests are attended to promptly, possessing full knowledge of Concierge and Front Desk operations
- Stand-in for Continental Club Floor during meal breaks and mans Duty Manager's desk during their absence from the hotel lobby
- Monitor daily guest departures ensuring all extension of stays are supported by either credit card pre-authorisation or further deposit collected from guest
Qualifications
- High School degree or above
- Minimum 1 year Front Office experience in an international hotel in a supervisory position
- Good oral and written English proficiency, any additional language proficiency would be advantageous
- Strong interpersonal skills, able to communicate with all levels
- Possess analytical and problem solving abilities
