Career Opportunities

Responsibility

• Customer Service：
• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Establish a rapport with guests maintaining good customer relationships.
• Operational：
• Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations.
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensure that RB&E colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion.
• Make order according to the procedures set and serve guests food and drink.
• Fully conversant with all aspects of the Infrasys System.
• Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
• Record the guest order and provide products and services, without undue delay.
• Familiar with restaurant menu and wine list.
• Upsell the drinks to increase revenue.
• Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
• Ensure par stock level of all items and guest supplies according to hotel requirement.
• Ensure well prepare before the meal according to requirement and operation need.
• Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• Prepare and serve the cocktail based on the request.
• In the special promotion or activity, assist the setup and decoration at restaurant.
• Ensure that all drinks are kept in a suitable temperature.
• Ensure that all cups are clean and light.
• Assist in the bar and keep accurate inventory records.
• Replenish beverage for the bar.
• Exercise cashier function according to requirement. 
• Verify cash received ensuring only genuine money been collected.
• Verify all credit cards presented by guest before to validity of the card.
• Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Personnel：
• Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
• Other Duties  
• Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensure high standards of personal presentation and grooming.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Exercise responsible behavior at all times and positively representing the hotel and WHM.
• Attend training sessions and meetings as and when required.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Education: High School graduate or above, hotel Management or equivalent. 
Certification: N/A
Experience: 1 years related experience or an equivalent combination of education and work-related experience.
Other: Tactful with good interpersonal & communication skills.