Career Opportunities

Responsibility

• Ensure the delivery of brand promise and always provide exceptional guest service.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Have a thorough knowledge and understanding of all Restaurants, Bars & Events items in the menu and the ability to recommend Restaurants, Bars & Events combinations, and upsell alternatives.
• Assist in liaising with the Culinary and Beverage Department on daily operations and quality control if appropriate.
• Perform the function of cashier and responsible for Infrasys cashiering procedure.
• Be a hands-on supervisor and be always present in the Outlet, especially during busy periods.

Qualifications

• University / Higher Diploma graduate, major in Business Administration / Hotel Management or equivalent.
• Catering school certificate is an advantage.
• At least 2 years working experience on the same position in RB&E.
• Mature, independent, tactful with good interpersonal & communication Skills.
• Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.