Career Opportunities

Responsibility

• Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times.
• Report any equipment or system defects or conflicting guest situations to the manager for immediate rectification.
• Ensure all ‘Wake-up’ calls are correctly recorded and executed as per guest requests.
• Be familiar with the extension numbers of the Hotel departments and managers in order to provide timely transfer of telephone calls accordingly.
• Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times.
• Ensure that telephone charging system is checked regularly for successful transfer of telephone charges for all telephone calls made, reporting any abnormality to Service Center Manager.
• Ensure all respective colleagues are informed at once in case of emergency, such as fire, bomb threat.
• Handle guest complaints and report daily occurrence and irregularities to the Guest Service Center Shift Leader.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Education:    Minimum 3 years’ college education
• Certification: Hospitality related certification (Preferred but not required)
•  Experience: Minimum 1 year of hotel operator experience (Prefer but not required).
• Other: Good oral English proficiency and telephone etiquette, pleasant and clear ‘telephone voice’ and good comprehension skills, able to work under pressure and adapt to work in shifts.