Career Opportunities

Responsibility

• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish a rapport with guests maintaining good customer relationships.
• Personally and frequently verify that guests at restaurants are receiving the best possible service.
• Spend time at restaurant (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.
• Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assist the Restaurant Manager to achieve the monthly and annual personal target and the outlet's revenue.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Qualifications

• At least 1 year working experience on the same position in RB&E.
• Mature, independent, tactful with good interpersonal & communication skills.