Career Opportunities

Responsibility

• Ensure the delivery of brand promise and provide exceptional guest service at all times.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establish a rapport with guests maintaining good customer relationships.
• Personally and frequently verify that guests at Bar are receiving the best possible service.
• Focus attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue.
• Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Have a thorough knowledge and understanding of all beverage menu and the ability to recommend Beverage combinations and up sell alternatives.
• Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Qualifications

• At least 1 year working experience on the same position in RB&E.
• Mature, independent, tactful with good interpersonal & communication skills.