Career Opportunities
Bring your skills and experience to roles that can make an impact to our guests and colleagues.
Continental Club Floor Manager
Marco Polo Xiamen
Responsibility
- Ensure the smooth running of daily Reception and Continental Club Lounge operations
- Be actively involved in training, discipline and counselling for Continental Club Floor colleagues to maintain the hotel's service standards
- Responsible for the administrations of GHA updates and submission of reports
- Handle guest complaints/requests to the satisfaction of the guests' needs and to the benefit of the hotel
- Interact with guests to obtain feedback and follow-up to ensure all guests are enjoying their stay at the Continental Club Floor
- Contribute ideas to improve the service standards of the Continental Club Floor
Qualifications
- Tertiary Education in Hotel related fields
- Minimum 3 years' experience in Front Office in an international hotel
- Good written and oral proficiency in the English language, another language proficiency would be advantageous
- Able to interact well with all levels
- Must possess good guest contacts skills with analytical mind and problem solving ability
